Today’s research was all about discovering what type of lock this is. It has a Schlage key but is not a Schlage. After calling Schlage, and emailing photos of the entry system it was determined by Cierra, the custome service person helping me that it is actually a Simplex Lock. Next, I went to the Simplex Lock website, and trolled around until I found the installation guides and kind of figured out that it was probably a lock in their 1000 series.
I contacted Simplex Lock and had to wait on hold about 15 minutes. Really not bad at all. The tech support person was very friendly and after emailing him the same photos, he agreed with me that it is indeed a 1000 series model from 1988. After determining that I do not need to replace the entire system, just give it a good overhaul he explained what to do so, I would need a service kit and a spanner wrench and key set, which of course he couldn’t sell me as they sell only wholesale.
He did send me to Grainger, the company website describes them as a company helping, “customers save time and money by providing them the right products to keep their facilities up and running.”
I called and after determining that they had what I needed but could sell it to me because I didn’t have an account, I asked the obvious question, “Well, can I open an account?”
The customer service person asked me what my business was.
“I’m a writer, I blog about renovating houses.”
“What’s your business name,” She asks.
Reno Madness,” I say.
“Is there a hyphen between the ‘re’ and the ‘no’,” she asks,
“Spell it any way you want,” I tell her.
Three minutes later I have a business account and have placed my order. Can’t wait to get this lock repaired and recoded.
Some days just work out.
